Frequently Asked Questions
What areas does Gotham Black Car serve?
Manhattan and the wider NYC metro area, including all five boroughs, Long Island, Westchester, New Jersey, and Connecticut, plus long-distance trips from NYC anywhere in the country.
How do I book a ride?
Call us, message us on WhatsApp, or fill out the quote form on our book page. We confirm your vehicle assignment before pickup.
Is Gotham Black Car a rideshare app?
No — we're a traditional dispatched black car service. A specific chauffeur and vehicle are assigned to your booking rather than matched dynamically like a rideshare app.
How much does a ride cost?
Every vehicle class except the stretch limousine is quoted individually based on your trip. The stretch limousine is $199/hour, 4-hour minimum.
What is code FIRST10?
New customers get 10% off their first ride with code FIRST10. One use per customer, cannot be combined with other offers, and doesn't apply to gratuity.
Do you serve JFK, LaGuardia, and Newark?
Yes, plus Teterboro for private aviation. Every airport pickup includes flight tracking.
What happens if my flight is delayed?
We track your flight and adjust your chauffeur's arrival accordingly; there's no charge for a reasonable, disclosed delay.
Do you offer meet-and-greet service?
Yes, at every airport we serve, in addition to standard curbside pickup.
What vehicles are in your fleet?
Economy and executive sedans, luxury and premium SUVs, Sprinter vans, Sprinter limo conversions, and our flagship stretch limousine — see our fleet page for full details.
Can I request a specific vehicle make or model?
We'll try to accommodate specific requests, but availability varies daily. Every vehicle in a class meets the same standard, marked "or similar."
How far in advance should I book?
Same-day booking is usually available for standard trips. Weddings and events should be booked two to three weeks ahead.
Do you charge extra for tolls or parking?
Tolls and parking are itemized separately and disclosed in your quote, never added as a surprise.
Can I book a car seat for my child?
Yes, let us know when booking and we'll arrange an appropriate seat.
Do you have wheelchair-accessible vehicles?
Yes, request this when booking so we can confirm availability.
What is hourly or as-directed service?
You book a block of hours; the chauffeur and vehicle stay with you for that window, moving between stops as needed.
Do you offer corporate accounts?
Yes, contact us directly to set up a recurring corporate account with consistent billing.
Can you handle a multi-stop wedding day?
Yes, we regularly coordinate multi-vehicle, multi-location wedding-day logistics.
What's included in the stretch limousine rate?
The $199/hour, 4-hour minimum rate includes the vehicle and chauffeur for your booked window.
Do you provide long-distance service outside NYC?
Yes, point-to-point trips to Boston, Philadelphia, Washington D.C., Atlantic City, Albany, and other destinations.
Is there a fee for the driver's return trip on long-distance rides?
No, long-distance trips are quoted as a single fare.
How do I pay for my ride?
Payment details are confirmed when you book; contact us for current accepted payment methods.
Can I cancel or change my booking?
Yes, see our cancellation policy for details on changes and cancellations.
Do chauffeurs wear professional attire?
Yes, our chauffeurs are professionally dressed and trained for passenger service.
Is smoking allowed in the vehicles?
No, our vehicles are non-smoking.
Can I bring pets?
Contact us in advance to discuss pet accommodations for your specific trip.
Do you serve cruise ports?
Yes, the Manhattan and Brooklyn cruise terminals, with pickup timing built around embarkation and disembarkation windows.